ECHOSTAR SPEEDS CUSTOMER SERVICE ADVANTAGE BY SELECTING RED OAK SOFTWARE
LEGACY INTEGRATOR DRAMATICALLY REDUCES IMPLEMENTATION TIME AND FACILITATES SCALABLE ACCESS TO CRITICAL IBM SYSTEM 3090 LEGACY DATA
June 5, 2001 - MOUNTAIN LAKES, NJ, Red Oak Software, the leading solutions provider for eBusiness integration, announces that EchoStar Communications Corp. and it's DISH Network, the nation's fastest growing direct broadcast satellite (DBS) television service, has chosen Legacy Integrator to speed deployment of an improved customer service system by seamlessly integrating multiple proprietary applications for real time access.
EchoStar's DISH Network DBS television service is the fastest growing satellite television provider in the United States, and ended the year with 5.26 million subscribers. This explosive growth has been fueled by a focus on customer service, and has resulted in the DISH Network being ranked number one in customer satisfaction among satellite / cable TV subscribers by J.D. Power and Associates in both 1999 and 2000. Recently, EchoStar made a decision to reinforce its competitive advantage by using Legacy Integrator to integrate key customer management applications housed on IBM System 3090 with BEA's webLogic customer interface platform and the webMethods Enterprise EAI system.
Employing the Legacy Integrator component of Red Oak's Application Integration Framework, EchoStar significantly reduced the overall time and effort required for back-end integration of their IBM System 3090 legacy applications while also providing a highly reliable and scalable solution. Customers can now view their account status, make changes in their account information / configuration and pay their bills over the Internet. This improvement in customer service gives EchoStar first-mover advantage to increase their position in the industry.
"This project was a very high priority for the corporation and required full implementation within four months." according to Curtis Elswick, IT Director of EchoStar. "We needed to provide millions of customers with real time access to account information contained in proprietary CRM applications, housed on IBM System 3090, and Red Oak's Legacy Integrator was a real find. It was very easy for our team to pick up and use, and not only did it do what it was supposed to do, it was very reliable and highly scalable. Usually, we expect to run into bugs with a new implementation, but this has been very refreshing. We haven't had issues, and we were able to cut the integration segment of the project implementation timeline by 50%!"
"We are extremely gratified that a company with the sophisticated requirements and technical savvy of EchoStar has validated the effectiveness of Legacy Integrator's automated, programmatic data-stream emulation technology." said George Cummings, Red Oak's CEO. "The CIO's we've spoken to recognize that all of their key eBusiness initiatives need to be built on a solid foundation of real-time access to integrated legacy data. Legacy Integrator is the only all-Java product available that enables efficient and highly scalable integration with any EAI or B2Bi infrastructure."
About EchoStar Communications Corporation
DISH Network is a trademark of EchoStar Communications Corporation. DISH Network is EchoStar's state-of-the-art direct broadcast satellite TV system that is capable of offering over 500 channels of digital video and CD-quality audio programming, as well as fully MPEG-2/DVB compliant hardware and installation. DISH Network was ranked number one in overall customer satisfaction among cable/satellite TV subscribers by J.D. Power and Associates in 1999 and 2000. EchoStar is included in the Nasdaq-100 Index (NDX) which contains the largest non-financial companies on the Nasdaq Stock Market. DISH Network currently serves over 5.72 million customers. For more information, visit www.dishnetwork.com.
About Red Oak Software, Inc.
Red Oak Software is a leading solutions provider for Web Services and a pioneer in both terminal-based and browser-based Legacy application integration. Red Oak's Application Integration Framework, comprised of the Legacy Integrator and Web Integrator eBusiness integration products, enables large corporations to leverage their investment in all legacy systems and extend their reach to those production applications critical to the delivery of Web Services.
Red Oak Software is privately held and financed through private investment and venture capital from Opticality Ventures of New York.
Red Oak is headquartered in Mountain Lakes, New Jersey, with offices in Rochester, Charlotte and Chicago. For additional information, contact Red Oak Software, Inc., 115 Route 46, Suite F1000, Mountain Lakes, New Jersey 07046. Phone: 973-316-6064; email: firstname.lastname@example.org; or visit the Web site at www.redoaksw.com.
Red Oak Software, the Red Oak Software Logo, Application Integration Framework, AIF, Web Integrator, Legacy Integrator and Stingray are all trademarks or registered trademarks of Red Oak Software, Inc. All other trademarks mentioned herein are the property of their respective owners.
Red Oak Software, Inc.
Kevin J. P. Hanson
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